Have you ever had a conversation with a 4-year-old? It often goes something like this: “Why is the sky blue? Why is the grass green? How do birds fly? Daddy, why are you always on your phone?”
Children ask these questions because they genuinely want to know the answers. They’re endlessly curious, and some would say that’s how they learn.
On the other hand, try engaging in a conversation with a teenager. They seem to have all the answers, and they’re convinced they know more than you do. What changed here?
In sales, professionals often focus more on what they’re going to say rather than listening to their clients’ needs. Even when they ask questions, they might not truly be listening; instead, they’re probably already thinking about what to say or ask next.
The lesson we can learn from this? We should listen more than we speak. After all, there’s a reason why we have two ears and only one mouth.
Thanks kids.